Continuously Improving Service Skills
The process of Kaizen
The Service Technician Education Programme (STEP) creates a high level of technical knowledge among our technicians. Focusing on technology allows technicians to suggest the right solutions for you, tailored to your specific application.
Our technicians receive training, certifications and access to next levels, allowing easy monitoring of the progress of all trainees to optimise and standardise service training.
The After Sales Evaluation and Certification (ASEC) is an in-depth certification process designed to optimize and organize the service process for maximum productivity and customer satisfaction. This involves all areas within the business — from workspaces, to service vehicles, to parts storage, to facilities, to communication, and more.
The program was introduced by Toyota Industries Corporation (TICO) in 2003 to suit the customer’s demand for quality and efficiency, and to increase the customer satisfaction. In ASEC all areas within the distributors aftersales business are reviewed and continuously improved. For you as a Customer, it means that you get the same high quality service all over the world.