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Privacy Policy

In this privacy policy we explain how we collect and use your personal data. This privacy policy applies to all personal data we process about you when you use our services, visit our websites, or otherwise interact with us. We have divided this privacy policy into different sections.


1. Who we are

Toyota Material Handling International is part of the TICO Group. For more information, please see our website under "About us".

Toyota Material Handling International is responsible for the collection and use of your personal data described in this privacy policy.

2. The types of personal data we process

2.1. General. We may collect and process the following categories of personal data:

a. Name, title, gender

b. Your contact details and personal account or registration details as well as your company name and business location including address, telephone number, VAT number and your email address.

c. Information about your requests

d. Our communication with you. When you send us an email, we register your communication with us. 

e. Information we collect when you use our website and other digital media

- When you visit our website, we may register your IP address, browser type, operating system, referring website, web-browsing behavior.

- With your permission we may also receive your location data.

g. Information you choose to share with us

You may choose to share information with us, for example in the contact form

2.3. Cookies and similar technologies.

When you use our website we collect information via cookies and similar technologies. For more information please read our cookie policy on the website.

3. How we collect your data

Data collection for an exclusive use for information purposes (see our cookie policy)


4. What are the data used for?

For statistical research
- General. We use automatic tools to perform statistical research into general trends regarding the use of our website and the behavior and preferences of our users.

- Data. To perform our research, we may merge and analyze the different types of data as described above. We will only use aggregated data and do not use name, email address or other directly identifying information. We may also combine such aggregated data with information we receive from our authorized dealers or from public sources. Without your consent we will not use sensitive data for this statistical research.

- Benefits.
Statistical research helps us to improve the design and content of our websites.


5. Disclosing or sharing data with third parties

5.1. General. We may disclose or share your personal data with third parties for the following purposes:

a. For the support services we involve
We use third parties to provide our services, such as IT suppliers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.

b. Third party websites.
Our websites contain links to third-party websites. If you follow these links, you will exit our website. This privacy policy does not apply to websites of third parties. Toyota Material Handling International cannot accept liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. For more information on how these third parties treat your personal information, please check their privacy policy (if available).


6. Security and retention

6.1. Toyota Material Handling International will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use.

6.2. Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.


7. Update of this policy

This privacy policy is effective as of 2020-06-30. We will keep this privacy policy under review and notify you of any changes by posting the revised policy on our website to take effect as soon as it is posted.